Updated Jan.13, 2026
Scope
This Return Policy applies to purchases made directly on bandletic.com.
Return and Exchange Window
Returns and exchanges can be requested within 30 days of delivery.
No Return Shipment Required
For both returns and exchanges, you do not need to send the original item back.
To help us verify and process your request, we may require order details and photos (see Section 5).
Non-Returnable Items
The following items are not eligible for returns or exchanges:
Items purchased from the Sale page
Items received through Giveaway or other free promotional activities
How to Request a Return or Exchange
Please email support@bandletic.com with:
- Your order number
- Whether you are requesting a return or exchange
- A brief explanation of the reason
- Clear photos of the item (and packaging if relevant)
- Requests may be declined if the item shows clear signs of wear, misuse, or damage that occurred after delivery.
Refunds
Once your return request is approved, we will issue your refund to the original payment method.
Refunds typically appear within 3–5 business days, depending on your bank or payment provider.
Shipping fees are non-refundable.
Exchanges
For approved exchanges, you do not need to return the original item. We will send a replacement after the exchange request is confirmed.
- Exchange value rules
You may exchange for an item of equal value or lower value.
If you would like an item of higher value, please place a new order for the desired item. After the new order is confirmed, we will refund the original order amount so you only pay the difference.
- Out-of-stock
If the requested item is out of stock, you may need to accept a color change (same style/model).
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 3 days of delivery and provide clear photos.
After verification, we will arrange a replacement where appropriate.
Contact
For any return or exchange request, please contact:
support@bandletic.com
Compatible Models
